Privacy Policy

Last Updated: May 12, 2025

Introduction

Welcome to Vanessa Gentry Digital Creative. I respect your privacy and am committed to protecting your personal data. This privacy policy explains how I collect, use, and safeguard your information when you visit my website (www.vanessagentry.com) or engage my services.

Information I Collect

I may collect the following information:

• Contact details (name, email address, phone number, business name)

• Communication preferences

• Website usage data through cookies and analytics

• Project-specific information you provide

• Payment information when purchasing services

How I Use Your Information

I use your information to:

• Provide and improve my services

• Communicate with you about projects

• Send requested marketing materials

• Process payments

• Comply with legal obligations

I never sell your personal information to third parties.

Data Security

I implement appropriate security measures to protect your personal information from unauthorised access, alteration, or disclosure.

Cookies

My website uses cookies to enhance your browsing experience. You can adjust your browser settings to refuse cookies, but this may limit functionality.

Third-Party Services

I may use third-party services such as:

• Google Analytics

• Payment processors

• Email marketing platforms

Each third-party provider has their own privacy policies.

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request deletion of your data

• Object to processing of your data

• Request data portability

• Withdraw consent

Children's Privacy

My services are not directed to individuals under 16. I do not knowingly collect personal information from children.

Changes to This Policy

I may update this policy occasionally. The latest version will always be available on my website.

Contact Information

For questions about this privacy policy, please contact: Email: hello@vanessagentry.com

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Terms of Service

Last Updated: May 12, 2025

Introduction

These Terms of Service govern your use of the website and services offered by Vanessa Gentry Digital Creative.

Services

I provide digital creative services including but not limited to: website design, social media management, content creation, digital marketing, and branding services.

Client Relationships

Project details, timelines, deliverables, and payment terms will be outlined in individual agreements with clients.

Intellectual Property

• Your Content: You retain ownership of content you provide to me.

• My Work: Until final payment, I retain ownership of all work created for your project. After payment, copyright is transferred according to our service agreement.

• My Website: All content on www.vanessagentry.com is my intellectual property and may not be reproduced without permission.

Limitation of Liability

I strive for excellence but cannot guarantee specific business outcomes from my services. My liability is limited to the amount paid for services.

Termination

Either party may terminate service agreements according to terms specified in individual contracts.

Governing Law

These terms are governed by the laws of the United Kingdom.

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Cookie Policy

Last Updated: May 12, 2025

What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help websites remember your preferences and improve your browsing experience.

How I Use Cookies

I use cookies to:

• Understand how visitors use my website

• Remember your preferences

• Improve site functionality

• Analyse site performance

Types of Cookies I Use

• Essential cookies: Required for basic website functionality

• Analytics cookies: Help me understand how visitors interact with my site

• Preference cookies: Remember your settings and choices

• Marketing cookies: Used to deliver relevant content and track effectiveness

Managing Cookies

Most web browsers allow control of cookies through settings. You can delete existing cookies and block future cookies, though this may impact website functionality.

Changes to This Policy

I may update this cookie policy occasionally to reflect changes in technology or regulations.

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Accessibility Statement

Last Updated: May 12, 2025

Commitment

I am committed to making www.vanessagentry.com accessible to all users, including those with disabilities.

Standards

I strive to meet WCAG 2.1 AA standards for web accessibility.

Features

• Clear, consistent navigation

• Alternative text for images

• Keyboard-navigable content

• Sufficient color contrast

• Resizable text

Limitations

While I work continuously to improve accessibility, some content may not be fully accessible. Please contact me if you encounter accessibility barriers.

Feedback

I welcome your feedback on the accessibility of my website. Please contact hello@vanessagentry.com with concerns or suggestions.

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Disclaimer

Last Updated: May 12, 2025

Professional Advice

Content on this website is for informational purposes only and should not be construed as professional advice. Consult appropriate professionals for advice specific to your situation.

External Links

My website may contain links to external sites. I am not responsible for the content or privacy practices of these sites.

Accuracy

While I strive for accuracy, I make no guarantees regarding the completeness or reliability of website content. Use information at your own risk.

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Refund Policy

Last Updated: May 12, 2025

Service Refunds

For creative services:

• Deposits are non-refundable once work has commenced

• Full project cancellations are subject to payment for work completed

• Refund eligibility and terms will be outlined in individual service agreements

Satisfaction Guarantee

I am committed to client satisfaction and will work to resolve any concerns about delivered services according to our service agreement.

Process

To request a refund, please contact hello@vanessagentry.com with your order details and reason for the request.